Great Work!!

Greetings,

I just got the April 2009 report on comments, complaints, etc. from the Communications Division.  I am happy to share that we have the lowest number of customer service complaints since we re-opened.  There was only one complaint.  In comparison, we received three compliments for outstanding customer service in April 2009.  This is quite impressive.  I would not be surprised to see us get those complaints down to zero soon.  

Thank you all for the outstanding customer service you deliver day in and day out.  Aside from official comments, I hear overwhelmingly positive feedback about staff from folks who visit Central.  

Thanks again,

Mike VC

PLA Proposal Accepted - Congrats to CELS

Greetings,

A few months back several HPL staff members out together proposals for presentations at the Public Library Association conference to be held in Portland, Oregon in 2010.  We have recently received word that at least one proposal was accepted.  It was submitted by Central Services staff.  The proposal was drafted by Paty Bustamante and Saima Kadir.  It is a session entitled "Virtually Yours" that will focus on using free Web 2.0 resources to promote library services and programs and to reach segments of the population that seldom visit the physical library.

Congratulations to Paty and her team.  Outstanding work!

Mike VC

Red Shirts

Greetings,

If anyone is interested in purchasing more red shirts or smocks, they are available through the Business Office at Marston.  You are welcome to go to Marston to purchase shirts on work time.  However, we do ask that you notify your supervisor in advance of when you would like to go to Marston.  Your supervisor will either approve your request or look for a more convenient time for you to visit Marston.  This is necessary so that supervisors can ensure adequate levels of staffing and remain aware of where supervised staff are throughout the day.  Prices for shirts and smocks should be coming to the Intranet in the near future.

Thanks,

Mike VC

Funeral Arrangements for Diana Morales

Greetings all,

Below is information on funferal arrangements for Diana Morales:

Rosary service: Friday, 5/22/09 beginning at 7 pm Forest Park Funeral Home--Main Chapel 6900 Lawndale Houston, TX 77023

Church service: Saturday, 5/23/09 at 10 am Blessed Sacrament Catholic Church 4015Sherman Houston, TX 77003

Her obituary is in today’s Houston Chronicle and can be found online at:

http://www.legacy.com/houstonchronicle/DeathNotices.asp?Page=Lifestory&PersonId=127538148

Sincerely,

Mike VC

Phone and MetroLift

Greetings,

A while back, a decision was made to not provide a phone for use by the public.  This remains the case.  However, an instance has emerged where we need to make exceptions and accommodate folks by making a call for them or allowing them to use a staff phone.  This is when someone needs to call MetroLift.  Since we no longer have a pay phone and there are very few near us, we do need to place a call for the customer in this instance.  Unless someone is able to call MetroLift to come pick them up, they will have a difficult time getting a ride from the library.  The rule stands that we do not have phones for the public but in the case of MetroLift, we can place calls for customers or allow them to use a phone.    

Thanks,

Mike Van Campen

Thanks!!

A great big thank you to the folks who worked during the day Saturday to get ready for the Party in the Stacks and the volunteers who came in to assist at the party itself.  I was really impressed by how hard folks worked and how well everyone worked together during the afternoon.  Your hard work and dedication is truly appreciated.

Thanks again,

mvc

Card Catalog Blinds

Greetings,

Is this the solution to the blinds issue in the Telephone Reference room?

http://www.boingboing.net/2009/05/15/blinds-made-from-car.html

Mike VC