Suspended Customer

Good New! I spoke with Roosevelt and Meller and we are all agreed that Mr. Kahn should be suspended for 90 days (as laid out in our policies and procedures) from using our remote reference services due to abusive language and vulgarities. If he calls Telephone Reference, please politely transfer the call to a manager (say: "Thank you for calling. I can connect you with a supervisor to help you." or something similar) or to me so that we may inform him of this suspension. I want to stress that we were only able to do this thanks to the Incident Reports and documentation from staff. Great job on documenting his behavior and keep doing this if we face any other abusive customers.

Thanks,
mvc