With the Central elevator out far too frequently of late, the issue of how to get people with strollers, wheelchairs, etc. into and out of the building from the garage has come up.
Security has been calling Manny and having him escort people in and out using the staff elevator in the column. This works in some cases but Manny is not always available. In order to respond quickly to this need, I would like to ask the person at
WD be prepared to step away momentarily and escort a person down or up in the staff elevator as needed.
Here is a quick break down of how this should work.
Situation One: Customer needs to come up from Garage
1) Security guard in garage contacts guard on first floor
2) First floor guard lets
WD librarian know they are needed to assist
3)
WD Librarian walks (or rides staff elev) down to garage and escorts customer to staff elevator and walks customer to side elevator to access other floors
4)
WD Librarian returns to
WDSituation Two: Customer needs to Return to Garage
Same process as above but in reverse - If customer asks about access at
WD, ride side elevator with them down to Concourse and escort them to column elevator down into garage.
Thanks,